Cancellation and Refund Policy

Introduction

At ForexLearning, we strive to provide the best possible service to our users. However, we understand that there may be occasions when our users need to cancel their subscriptions or request refunds. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds will be processed.

1. Subscription Cancellation

1.1. Monthly Subscriptions

Cancellation Request: Users can cancel their monthly subscription at any time by accessing their account settings on our website or by contacting our customer support team at support@forexlearning.co.in.
Effective Date: The cancellation will take effect at the end of the current billing cycle. Users will continue to have access to their subscription benefits until the end of the paid period.
No Prorated Refunds: Monthly subscriptions are non-refundable, and no prorated refunds will be issued for partial months.

1.2. Annual Subscriptions

Cancellation Request: Users can cancel their annual subscription at any time by accessing their account settings on our website or by contacting our customer support team at support@forexlearning.co.in.
Effective Date: The cancellation will take effect at the end of the current billing cycle. Users will continue to have access to their subscription benefits until the end of the paid period.
Prorated Refunds: If the cancellation is requested within the first 30 days of the subscription, users are eligible for a prorated refund based on the number of months remaining in the subscription period. No refunds will be issued after the first 30 days.

2. Course and Training Program Cancellations

2.1. Individual Courses

Cancellation Request: Users can request a cancellation and refund for individual courses within 14 days of purchase by contacting our customer support team at support@forexlearning.co.in.
Eligibility: To be eligible for a refund, the user must not have completed more than 20% of the course content.
Refund Processing: Refunds will be processed within 14 days of the cancellation request being approved. The refund will be credited to the original payment method.

2.2. Training Programs and Bundled Courses

Cancellation Request: Users can request a cancellation and refund for training programs and bundled courses within 14 days of purchase by contacting our customer support team at support@forexlearning.co.in.
Eligibility: To be eligible for a refund, the user must not have completed more than 20% of the training program or bundled course content.
Refund Processing: Refunds will be processed within 14 days of the cancellation request being approved. The refund will be credited to the original payment method.

3. Exceptions and Special Cases

3.1. Technical Issues

If users experience technical issues that prevent them from accessing the content or services, they should contact our customer support team at support@forexlearning.co.in. We will work to resolve the issue or provide an appropriate resolution, which may include a refund if the issue cannot be resolved.

3.2. Misrepresentation or Unauthorized Purchases

If users believe their account was accessed without authorization or they were charged for a service they did not purchase, they should contact our customer support team immediately at support@forexlearning.co.in. We will investigate the issue and provide a resolution, which may include a refund if applicable.

4. Contact Information

For any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:

Email: support@forexlearning.co.in

5. Changes to the Policy

ForexLearning reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Users are encouraged to review this policy periodically to stay informed about any updates.